At Manfredi Heating and Air Conditioning LLC, we are committed to protecting your privacy and ensuring that your personal information is handled with care and respect. This Privacy Policy outlines how we collect, use, and protect your information when you engage with our HVAC services, including our SMS communications.
1. Information We Collect
We may collect and store the following types of information:
Personal Information: Your name, phone number, email address, and other information you provide when contacting us or using our services.
Communication Information: Information about your interactions with us, including SMS messages, communication preferences, and records of your opt-in and opt-out requests.
2. How We Use Your Information
We use your information to:
Provide, maintain, and improve our HVAC services.
Respond to inquiries and schedule appointments or estimates.
Send appointment reminders, confirmations, service updates, and customer support messages when you have opted in.
Send promotional offers and marketing messages only when you have separately opted in to marketing communications.
Manage your communication preferences and opt-out requests.
3. SMS Communication and Opt-In Data
When you voluntarily opt in to receive SMS communications from Manfredi Heating and Air Conditioning LLC, we collect your mobile phone number and record your consent preferences.
Transactional and marketing SMS consent are collected separately where both message types are offered.
SMS consent is optional and is not a condition of purchase.
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying "STOP" to a message. For assistance, reply "HELP" or contact us using the information below.
4. Data Sharing
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.
We may share information with service providers who assist with business operations, including customer support, appointment management, and message delivery.
Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We do not sell SMS consent information.
5. Data Security
We take the security of your information seriously. We use reasonable technical and organizational measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction.
However, no system is 100% secure, and we cannot guarantee the complete security of your data.
6. Your Rights
You may request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.
You may also withdraw your SMS consent at any time by replying "STOP" to our messages.
To submit a privacy request, contact us using the information below.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.
We encourage you to review this policy periodically.
8. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact:
Business: Manfredi Heating and Air Conditioning LLC
Email: [email protected]
Phone: (732) 856-8696
9. Terms & Conditions
For information about our services and SMS messaging program, please review our Terms & Conditions page on our website.
Thank you for choosing Manfredi Heating and Air Conditioning LLC. We are committed to protecting your privacy.